IM
Izelle M
1 reviews | Active since Jan 2018
06 Jan 2021, 11:36
Vodacom abusing consumers by posting incorrect information on the credit bureau.
Here we go again. I have been listed as exceeding my credit limit ALTHOUGH I have paid on time every month! I have started paying more than the outstanding amount as I have been listed in March 2020 for paying R50.00 short. Yes, listed for R5.00!!!! And now I have apparently exceeded my limit even thought I have paid. No response from the CEO or the complaints officers either.
This is blatant abuse of power by Vodacom as they clearly thin they can do what they want.
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Vodacom's replyOfficial
06 Jan 2021, 13:59 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply06 Jan 2021, 13:59
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team