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Heinrich C

1 reviews | Active since Sept 2012

29 Jun 2021, 18:43

Vodacom Abuses Personal Information for marketing

I have been complaining about this non stop SPAM emails from vodacom for more than 2 months now. The Marketing / IT and social department has told me multiple times "We've requested the removal of all marketing sms(s)" I have gotten this message from twitter a million times. I have even complained on hello peter. You do not want to take this seriously.

With the Popi act 1 July I do not feel that Vodacom is able to say that my Personal information is safe and not abused. I have requested on twitter that i want the information Vodacom has on me and then they went completely silent and stopped replying to my messages. I have been a vodacom client for 20 Years. That is about to come to an end. Thanks for nothing.

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Replies (2)
Vodacom
Vodacom's reply30 Jun 2021, 07:21
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team 
HC
Heinrich C's update09 Jul 2021, 22:18
Reviewer Update
Someone phoned me a week ago. They told me they will get back to me, I clearly told them I am cancelling all my contracts and never taking anything from vodacom again If I get one more sms. She told me She will look into it. Guess What. I got another marketing sms from vodacom. Do you not care about the POPI act at all. I DO NOT GIVE MY CONSENT FOR YOU TO SEND ME MARKETING MESSAGES!!!!!!