VODACOM - ABUSE of CUSTOMERS - ***** - THEFT - ********

Dear Vodacom

ATT: Shameel Joosub (CEO)

I have noticed that over the last six months, Vodacom has ********ly been charging me an inexplicable ‘extra’ amount on my invoices. These amounts are categorised as namely, ‘content services’ (of which I DID NOT subscribe for, nor agree to), and ‘entertainment services’ (of which I DID NOT subscribe for, nor agree to).

This is **********, and I refuse to accept no refund! This goes against the consumer protection act and is *******. I also refuse to accept the explanation that this is subscription due to ‘POP-Ups’ – if it is in fact the reasoning, this is Vodacom’s responsibility. Vodacom is the service provider, I am the customer. Nowhere did I consent to ‘content services’ or ‘entertainment services’. Therefore, I will NOT be charged for either of these services.

I expect full refund on these services which I have been charged for, on all my invoices since January 2018. I did not agree to, nor subscribe to this and I expect this to be handled timeously.