VODACOM ABUSE OF CUSTOMERS

I am amazed how a company the likes of Vodacom can be as terrible with service as I have experienced several times now. I app**** for fibre to the home two weeks ago, submitted all the required information. They sent me a contract to sign plus needing me to submit a copy of my ID. Done within 10 minutes of the request. A week later I called to follow up on progress. I was then informed that I had not submitted my paperwork and that someone would call me shortly. Well, no one called but I did receive an email requesting me to submit a signed contract and a copy of my ID. Interesting part is that they sent me the signed copy which I submitted to them a week earlier. I just return sent it to them and 2 minutes later I received an approval email. I then received a call from a consultant saying Vumatel would install the line into he house, but while this is being done, Vodacom would supply me with an Interim device. This device will be delivered within 3 to 5 days. Now, noting this was on Monday, I expected it by Thursday/Friday.

On Friday morning I called and spoke to Taryn who told me they received devices the previous day and that Shurisha would call me within the hour. Needless to say, I never received the call so at about 6pm, I called again. This time to be told that they were out of devices and that Shurisha had left at 5pm.

Today, Monday, I once again called to follow up. This time I learn that the elusive Shurisha only starts working at 11am, lol.

With a company this size, how is so much dependant on someone who clearly is not committed to the customer or service delivery.

Interesting things is that this is not the first time I have serious issues with the service at Vodacom. They are becoming laughable to say the least.

Little regard for their customers perhaps as they feel they are big enough not to care. Well Vodacom, learn from the last bank which went under shortly after 1994. I am sure you recall that.