WG
William G

1 reviews | Active since May 2019

20 May 2019, 12:32

Vodacom Abuse

I am sick and tired of the horrifically bad service I get from Vodacom. I ported my Telkom landline to them when I got fibre and it’s been nothing but trouble! They changed our number without informing us, and many times we just lose service and cannot make or receive calls! I have lodged a complaint 3 times over the past few weeks and NOBODY EVER GETS BACK TO ME! I need to make urgent and important calls to the UK and Holland but they don’t give a damn! We’ve also had trouble with our WiFi where over the past month we had TWO FULL WEEKS OF NO WIFI!!! They offer no compensation. The last time I complained here on Hello Peter, they just send a generic response, promising to get back to us and NOTHING HAPPENS!! NOTHING!!!!!

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Replies (2)
Vodacom
Vodacom's reply20 May 2019, 14:07
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team 

Best regards,

Vodacom
Vodacom's reply20 May 2019, 15:26
Official
Dear William, 
 Thank you for the time and effort taken to voice your dissatisfaction with our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization. 
Kindly note that your query is currently being addressed by the relevant department, who will be contacting you to offer further assistance. 
 
Regards,
Vodacom Consumer Website Team 

Best regards,