Vodacom absolutely useless (if there was a MINUS STAR rating I would give it!)

<p>I have written this complaint many times and yet nothing has been done about it. I had a contract that i cancelled 2 years ago (contract A). After i complained about the fact that the money was still deducted from my account, i finally got an acknowledgement that Vodacom owed me the money. At that stage i also had to cancel another contract (Contract B) because i was immigrating. Vodacom then agreed to deduct the money for the premature cancellation of contract B from the money they owed me for contract A. There was still R999 owed to me, but i was told that it is a lenghty process for the money to be paid back to me. I could not conclude this because i already had to leave for Australia. But now i am STILL GETTING BILLED FOR THE 2-year ago CANCELLED CONTRACT A! the money went off my account the in October and then i cancelled the debit order to avoid this. and now again in November, i got an account for contract A. This is the contract that i cancelled 2 years ago and Vodacom acknowledged that it was their mistake. So now they owe me the R999 that has not been paid back to me as well as the R109 that they again wrongfully deducted in October this year. PLEASE SORT THIS OUT NOW! My husband is still in South Africa for a week, so he is the only one that can handle this on my behalf as I am already overseas.</p>