PZ
Pieter Z
1 reviews | Active since May 2011
01 Oct 2024, 14:29
Vodacom - absolutely useless
Probably the most useless company around. 6 weeks ago I cancelled three of the numbers on my profile. Now it turns out that it has not been done. For 18 months I have been trying to get Vodacom to send me a monthly invoice by e-mail. Still not done. I tried to call the cancellations line. Held for 10 minutes only to be cut off when they answered. Pathetic, useless, stupid, ******* to the bone. The only question is whether there is a better cellphone company in SA? probably not!
Helpful (0)
Replies (2)0
Replies (2)
Vodacom's replyOfficial
01 Oct 2024, 14:36Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply01 Oct 2024, 14:36
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
PZ
Pieter Z's updateReviewer Update
03 Oct 2024, 12:05The person who contacted me, while I was not available to answer the cal, only left a brief voice message and a response on Hello Peter
Firstly they did not give me the termination dates for all the numbers I queried
Secondly they did not address the issue regarding not receiving e-mailed invoices
Thirdly, when I tried to call back, I came through to the help desk where I have to brief a new person from scratch.
Finally they did not confirm whether I was satisfied with their response and unilaterally closed the service ticket.
Well I am not satisfied with big business treating their customers with contempt.
I stand with my previous opinion about Vodacom: Pathetic, useless, stupid, ******* to the bone. (I wonder why Hello Peter doesn't want me to say "*******". That is exactly what it is: Vodacom is quick to sign up a client but not so quick to address problems caused by their system)
Firstly they did not give me the termination dates for all the numbers I queried
Secondly they did not address the issue regarding not receiving e-mailed invoices
Thirdly, when I tried to call back, I came through to the help desk where I have to brief a new person from scratch.
Finally they did not confirm whether I was satisfied with their response and unilaterally closed the service ticket.
Well I am not satisfied with big business treating their customers with contempt.
I stand with my previous opinion about Vodacom: Pathetic, useless, stupid, ******* to the bone. (I wonder why Hello Peter doesn't want me to say "*******". That is exactly what it is: Vodacom is quick to sign up a client but not so quick to address problems caused by their system)
PZ
Pieter Z's update03 Oct 2024, 12:05
Reviewer Update
The person who contacted me, while I was not available to answer the cal, only left a brief voice message and a response on Hello Peter
Firstly they did not give me the termination dates for all the numbers I queried
Secondly they did not address the issue regarding not receiving e-mailed invoices
Thirdly, when I tried to call back, I came through to the help desk where I have to brief a new person from scratch.
Finally they did not confirm whether I was satisfied with their response and unilaterally closed the service ticket.
Well I am not satisfied with big business treating their customers with contempt.
I stand with my previous opinion about Vodacom: Pathetic, useless, stupid, ******* to the bone. (I wonder why Hello Peter doesn't want me to say "*******". That is exactly what it is: Vodacom is quick to sign up a client but not so quick to address problems caused by their system)
Firstly they did not give me the termination dates for all the numbers I queried
Secondly they did not address the issue regarding not receiving e-mailed invoices
Thirdly, when I tried to call back, I came through to the help desk where I have to brief a new person from scratch.
Finally they did not confirm whether I was satisfied with their response and unilaterally closed the service ticket.
Well I am not satisfied with big business treating their customers with contempt.
I stand with my previous opinion about Vodacom: Pathetic, useless, stupid, ******* to the bone. (I wonder why Hello Peter doesn't want me to say "*******". That is exactly what it is: Vodacom is quick to sign up a client but not so quick to address problems caused by their system)