Vodacom absolutely useless

Vodacom so unhelpful! Waiting for 2 days for a simple call back...... Signed up a contract with an existing Vodacom prepaid business number, only to receive my package with a new simcard and my contract activated with a new number!! Called in to sort out and was advised to send the OPENED phone in again, cancel that contract and reapply for the same contract again. Been a week now of no call backs..thanks LUNGI for todays 4:59 call back that drops and you needto knock off @5. No assistance and have to shuffle from one to the next to explain the same story. Absolutely disappointed because I've been a client for many, many, many years and to receive such utter pathetic service! Well been a half hour now of a promised call back and im still waiting Vodacom..... YET YOULL VERY QUICK TO DEDUCT THE PRO-RATA CHARGE ON TIME VODACOM!! albeit days of trying ro cancel and escalate this matter!