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Brandon W
1 reviews | Active since Jul 2019
15 Jul 2019, 13:43
Vodacom--ABSOLUTELY USELESS
Vodacom and vodacom Fibre is absolutely useless. Always down time and no we have been without Fibre for 6 days. Still hasn't been resolved and I phone today and was told that my SR number is closed and sorted. What a joke that's obviously how they work by just closing all cases to look like the jobs done. There's no customer care. Always I understand and I'm sorry but nothing ever gets done to sort it out.
Always quick to debit my account and that's the only thing they quick at. I saw this coming so atleast I'm on a month to month contract so I can cancel it.
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Replies (3)
Vodacom's replyOfficial
15 Jul 2019, 15:35 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply15 Jul 2019, 15:35
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
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Brandon W's updateReviewer Update
15 Jul 2019, 17:22Thank you I have been contacted and hopefully all is sorted out tomorrow
BW
Brandon W's update15 Jul 2019, 17:22
Reviewer Update
Thank you I have been contacted and hopefully all is sorted out tomorrow
Vodacom's replyOfficial
19 Jul 2019, 10:07Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion,your query has now been resolved. Regards Consumer Website Team
Vodacom's reply19 Jul 2019, 10:07
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion,your query has now been resolved. Regards Consumer Website Team