CJvR
Cherry Jansen van Rensburg
1 reviews | Active since Nov 2010
04 Feb 2019, 08:40
Vodacom absolutely useless
After 5 calls to Vodacom, reporting that i was unable to receive calls in my home area, but able to receive in other areas, i was told that the matter had been resolved. My elderly mother, who is a cancer patient, lives with me and it is imperative that i remain in contact with her at all times. I cannot call her when i am at work, as she also has a vodacom number, which cannot receive calls!!!!! What totally useless service!!!
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Replies (3)
Vodacom's replyOfficial
04 Feb 2019, 09:58 Dear Customer, Thank you for making us aware of your query. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply04 Feb 2019, 09:58
Official
Dear Customer, Thank you for making us aware of your query. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
CJvR
Cherry Jansen van Rensburg's updateReviewer Update
04 Feb 2019, 10:11Please advise HOW a consultant will phone me on my vodacom number if i am at home WHERE I AM NOT RECEIVING CALLS
CJvR
Cherry Jansen van Rensburg's update04 Feb 2019, 10:11
Reviewer Update
Please advise HOW a consultant will phone me on my vodacom number if i am at home WHERE I AM NOT RECEIVING CALLS
Vodacom's replyOfficial
06 Feb 2019, 09:45 Good day
We are sorry to hear of the circumstances under which your posting has reached us and we do apologize for the inconvenience caused.
We tried calling however was unable to get hold of you after numerous attempts. Kindly let us know if you need further assistance alternatively contact our call centre on 082 135.
We apologize for the inconvenience.
Vodacom Consumer Website Team.
We are sorry to hear of the circumstances under which your posting has reached us and we do apologize for the inconvenience caused.
We tried calling however was unable to get hold of you after numerous attempts. Kindly let us know if you need further assistance alternatively contact our call centre on 082 135.
We apologize for the inconvenience.
Vodacom Consumer Website Team.
Best regards,
Vodacom's reply06 Feb 2019, 09:45
Official
Good day
We are sorry to hear of the circumstances under which your posting has reached us and we do apologize for the inconvenience caused.
We tried calling however was unable to get hold of you after numerous attempts. Kindly let us know if you need further assistance alternatively contact our call centre on 082 135.
We apologize for the inconvenience.
Vodacom Consumer Website Team.
We are sorry to hear of the circumstances under which your posting has reached us and we do apologize for the inconvenience caused.
We tried calling however was unable to get hold of you after numerous attempts. Kindly let us know if you need further assistance alternatively contact our call centre on 082 135.
We apologize for the inconvenience.
Vodacom Consumer Website Team.
Best regards,