Vodacom absolutely useless

<p>Last year December I upgraded my package and phone, my new package Invoice was e-mailed to me but with an adjustment. Vodacom were charging me for 2 packages now. I contacted them in January 2017 where a credit was passed onto my account which I was happy about. Fedruary came and the same thing happened, double billing once again. I phone through yet again and spent umpteen minutes on the phone where the dispute was recorded, I then phone later as no adjustments had been made another umpteen minutes on the phone where the consultant said sorry we are off line I have made a note and I will call you back. week late still no call back. by this time I had started receiving phone calls to pay outstanding balance from the double billing. An sms was then sent to me to say was my problem sorted and of course the answer would be NO. A consultant then phoned me up to which I explained my frustration. She said yes she can see the double billing which is not right but she will sort it out and by Monday she will contact me to assure me that it has been altered and it would not happen again, it is now wednesday, I have heard nothing from her my phone now has been blocked because I refuse to pay anything extra than that I have accepted. Total and utter incompetance from your side VODACOM. I will continue to post on any and all forums of public media until this is sorted out. I amd tired of having to phone you repeatedly to no avail.</p>