Vodacom absolutely sucks

I would like to give Vodacom -5 stars.

I have been trying to cancel a contract with them for 8 months now. I went into a Vodacom shop and they say they can't help. I have on multiple occasions spent a few hours on the phone to them and every time nothing happens. I get SMS's saying I will receive final cancellation details but nothing else.

I complain on Hellopeter and get told they will be in touch publicly and then they phone once when I'm in a meeting a meeting and never phone again.

So I go back to the Vodacom shop and they say all I can do it block the debit. So I do that and now Vodacom has reported me to a credit bureau. They don't tell me they have, the credit bureau doesn't contact me, I find out on a credit report.

The contract expired over a decade ago. The only reason I let it roll over month to month was for the odd occasion that it worked better in terms of reception when I was travelling in Africa. I no longer need it and would like to cancel it. It however now seems impossible to do so.

Vodacom is a joke. I am done. I demand you cancel the contract and sort out the credit bureau issue within the week.