Vodacom !!!! ABSOLUTELY PATHETIC

I app**** for my first cellular contract and boy what a big mistake this was . I have accepted the debicheck mandate as agreed however, vodacom has failed to debit my account. I am a single mother of 2 and cannot affect to have a negative credit score because of poor administration and collections practices. I called in on 17.05.2022 to find out why my account was not debited only to have the consultant tell me the debit was loaded by rejected due to an unknown error and that I need to query this with my bank . I agreed to do so and also agreed to reschedule a debit to collect the missed premium and again no debit went off my account . I even called back to confirm my banking information and it was correct on the system . Someone needs to sort this out and rectify my credit score ASAP because I will not be penalized for poor administration and collections functions.