Vodacom absolutely pathetic customer service- moving to another network for sure!!!

After being with this network for years I think it's time to go to another network I have never in my life had such a bad experience with them, I have two Vodacom numbers the one I ported with my fnb e sim I was sent an SMS yesterday morning to say the porting has begun on this number, at 7:40pm last night my network went out and is still out and it is not my phone that is the problem because my other sim works in the same phone, i phone Vodacom customer care now and you have to speak to Tobi the chat bot that tells me the number is not valid I have had this number for almost 2 years and I have bought airtime and data and calls were made and received etc with no issues and now all of a sudden it is not valid number, you are wasting my time as you can't even do a self services or speak to human that will understand what you are saying I think I will just move over to another network as I am not dealing with this in the future!!!