AC
Anneli C
1 reviews | Active since Apr 2019
02 Sept 2020, 09:24
Vodacom - absolutely no accountability for poor service
After utter incompetence in moving my fibre line to my new address, I decided to cancel my fibre line with Vodacom so that I can move to a different ISP. The cancellation was logged on the 7th of August and assigned to Janine Ngwayi. Now after 3 weeks I have had absolutely NO response from her. So now I have been without internet for a month, I am still being billed in full and I cannot move to the new ISP as Vodacom has a so-called claim on my line, even though it doesn’t work. What the hell Vodacom? Every time I try to follow up, I speak to a consultant. They are NEVER allowed to put you through to the responsible person, so they just continue to ignore your ticket because there’s absolutely no accountability when you are buffered by the staff below you. This is utter nonsense! So much for believing in an international company.
Helpful (0)
Replies (5)0
Replies (5)
Vodacom's replyOfficial
02 Sept 2020, 10:58 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply02 Sept 2020, 10:58
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
AC
Anneli C's updateReviewer Update
04 Sept 2020, 09:33What an utter lack of surprise, 2 days later and I’m still waiting
AC
Anneli C's update04 Sept 2020, 09:33
Reviewer Update
What an utter lack of surprise, 2 days later and I’m still waiting
AC
Anneli C's updateReviewer Update
07 Sept 2020, 08:38So now it’s day 5 and I am still waiting for this to be resolved. It is also 1 month exactly since I logged the cancellation request.
Apparently the agent , Janine, is notorious for never being available and not replying to queries. I requested that my case be moved to someone else. It was supposedly reassigned to Xolile Mahlangu last week, but I have still not received any cancellation documents.
Vodacom is absolutely pathetic!
Apparently the agent , Janine, is notorious for never being available and not replying to queries. I requested that my case be moved to someone else. It was supposedly reassigned to Xolile Mahlangu last week, but I have still not received any cancellation documents.
Vodacom is absolutely pathetic!
AC
Anneli C's update07 Sept 2020, 08:38
Reviewer Update
So now it’s day 5 and I am still waiting for this to be resolved. It is also 1 month exactly since I logged the cancellation request.
Apparently the agent , Janine, is notorious for never being available and not replying to queries. I requested that my case be moved to someone else. It was supposedly reassigned to Xolile Mahlangu last week, but I have still not received any cancellation documents.
Vodacom is absolutely pathetic!
Apparently the agent , Janine, is notorious for never being available and not replying to queries. I requested that my case be moved to someone else. It was supposedly reassigned to Xolile Mahlangu last week, but I have still not received any cancellation documents.
Vodacom is absolutely pathetic!
AC
Anneli C's updateReviewer Update
11 Sept 2020, 07:30Speaking to a “frontline” consultant doesn’t mean the issue has been resolved.
So do I need to wait another month now before I get my confirmation of cancellation letter?
So do I need to wait another month now before I get my confirmation of cancellation letter?
AC
Anneli C's update11 Sept 2020, 07:30
Reviewer Update
Speaking to a “frontline” consultant doesn’t mean the issue has been resolved.
So do I need to wait another month now before I get my confirmation of cancellation letter?
So do I need to wait another month now before I get my confirmation of cancellation letter?
AC
Anneli C's updateReviewer Update
15 Sept 2020, 09:03How can Vodacom blatantly refuse to provide a confirmation of cancellation letter???? According to you, the fibre line has finally been cancelled, but it still shows as active with Openserve. Now there is no way I can finally move to another ISP. And when I phone Vodacom they refuse to give a reference number for the Openserve cancellation or a confirmation letter. Thus you are still busy *****ing me over!!! Are you kidding me? First the consultant Janine *****s up the whole cancellation process, and now, even though she asked that the line be logged with Openserve, she refuses to log the cancellation with them.
You should be ashamed of yourselves! I have NEVER had such poor service in my entire life.
You should be ashamed of yourselves! I have NEVER had such poor service in my entire life.
AC
Anneli C's update15 Sept 2020, 09:03
Reviewer Update
How can Vodacom blatantly refuse to provide a confirmation of cancellation letter???? According to you, the fibre line has finally been cancelled, but it still shows as active with Openserve. Now there is no way I can finally move to another ISP. And when I phone Vodacom they refuse to give a reference number for the Openserve cancellation or a confirmation letter. Thus you are still busy *****ing me over!!! Are you kidding me? First the consultant Janine *****s up the whole cancellation process, and now, even though she asked that the line be logged with Openserve, she refuses to log the cancellation with them.
You should be ashamed of yourselves! I have NEVER had such poor service in my entire life.
You should be ashamed of yourselves! I have NEVER had such poor service in my entire life.