Vodacom Absolutely ***********

I took out 2 contracts with Vodacom online, needless to say the system had an aneurysm putting 2 contracts through 1 after the other. After countless calls and emails it was resolved and i received my 2 devices. Now almost a month and a half later i have not been debited (Yes i know I am laying a complaint because they did not take my money). I called in an once again was transferred from pillar to post and no one can resolve my issue, no sense of ownership or urgency in resolving the query. Today i got told by an agent that i only have 1 device and 1 account ... can someone who is not sitting in a cave rubbing sticks together look at my query and sort this out. I will not be double debited because of your incompetence. I cannot understand how you have multiple systems across multiple departments with no central identifier for your clients to be picked up on system displaying all their accounts.