Vodacom absolutely doesn't give a S*&t about customer loyalty or care

I am eligible to upgrade on 1 November 2019 - Phoned to check if I can upgrade - and they confirmed I could so I went to Vodaworld today to upgrade- "acquisitions" declined the upgrade due to suddenly discovering my debt review status on the credit check. I have had this status since November 2014 and it is finished the end of November this year. it has not been an issue upgrading my 4 contracts until now? What makes it worse is the consultant made me sit there for 3 hours waiting, just to tell me that? So apparently I can upgrade but can;t upgrade??. Now they will contact me "sometime during next week" to provide further feedback. My previous upgrades were a nightmare because they take 2 weeks to "phone for confirmation of the order", so I go into Vodacom to avoid this ****py service and get even worse service? On the line now to cancel my contract with this **** poor company, but I have to apparently pay 75% of my monthly contact for the next 3 months for the privilege of prematurely cancelling this B*&&^h(t. - ***** YOU VODADUMB *******- PS DONT BOTHER WITH YOUR STANDARD COPY AND PASTE RESPONSE TO THIS MESSAGE!