VODACOM - Absolutely Disbusting Service

VODACOM - Absolutely Disgusting Service

I wrote a review 2 months ago! Vodacom Acquisitions were supposed to have fixed my father's Account. They make sure they write their replies so that you can't see them. My father being Mr. Lionel Peter Abraham Haskins, I.D. No: *** 083.

He has had at least 4 accounts with Vodacom over the last 8 years which have been paid up. With Debit Orders going off every month, and he had these accounts long after the 2 year Contract was up. His last 2 Account numbers were *** and ***.

I have gone to Game to get a phone on a Vodacom Contract. They have given him a bad Rating. His last 2 accounts were to the Value of R435.00. All he wants to do is buy a phone on Contract from Game to the value of R349.00 per month. But because its not from Vodacom directly, they give bad Credit Ratings, P420 instead of P500.

This is beyond me because Vodacom will still be getting the money! So what is their problem? They want my father to come into Vodacom, but they won't give him a R3000.00 Voucher. The gentleman from Game called Vodacom as well and they said this was fixed up.

I don't want someone to reply to me inbox. I want a Manager who knows what he/she is doing to fix this up. They know my father is not a Credit Risk if they look at his previous accounts. His Debit Orders went off long after the Contracts expired. And they took off 2 extra months. He spends at least R800.00 a month on Data for his phone (IPad) from his last contract.

Please Update his Credit Rating to P500 and Create a Session for my father.

This is the 2nd time I am writing to Hello Peter about Vodacom. Do they not care that the rest of the World can see what dismal service they supply.

I would like someone who knows what they are doing to look into this matter immediately! As this is ongoing since June 2021. I have called both Call Centre numbers and because these are paid up accounts they just cut me off.

What do you need to do to get a Positive Response from Vodacom. I see they have hundreds of Complaints. So their Accounts/Acquisition departments are not doing their jobs, or don't know how to do their jobs.

I am his daughter, Beverley van der Walt, and my number is ***.

Looking forward to hearing from someone today