Vodacom - Absolute shocking service!

I am really fed up with the Service I am getting from the main Call Centre and Accounts Department at Vodacom.

I did a simple upgrade in the middle of February, as I was due for one and even waited a little longer to do so. The only difficult part was maybe doing the contract transfer to my name. Now almost a month later, and they keep on cutting my service due to arrears in payment,(btw this has been happening for the past week) which after we "resolved" it was told not to worry as it was a mistake from their side. They have unlocked it 3 times last week and then lock my service again after 2 - 4 hours.

Now, after numerous times driving to Rosebank Vodacom (just so by the way, the lady there Mpumi is fabulous and she is really trying hard to assist me) and after the accounts and customer service department told both of us that it will be resolved in 30 minutes (this was at 12:45 on 11/03/2019) I still don't have any network and is still blocked.

These people clearly do not get it when I say I need my phone for business use or even hopefully not, an emergency.

I am so frustrated, been a client since the year 2000, literally and you just can't give a damn!!!!

I expect this to be resolved immediately.

Regards,

L. Grimsell