ME
Mich E

1 reviews | Active since Dec 2023

28 Jan 2025, 20:42

Vodacom absolute ******* service - only promises!!

After my previous post a couple of days ago, I got a call from a Vodacom representative who assured me my complaint is receiving attention. Today I got another call at about 16h00 informing me that the problem has been solved and indeed Vodacom was on the air until about 17h15 and then the dreaded "emergency calls only" on mobile and no connection lights on router for about 3 hours. SO AS THEY SAY : WHAT'S NEW? I said it before and I repeat it here; Vodacom is *****ing our money by not giving us 24/7 service that we pay for!! So all you folks out there looking for a reliable internet service provider; Vodacom is not for you. I don't know who is in charge of Vodacom, but if it was my company, I would be so ashamed!!

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Replies (1)
Vodacom
Vodacom's reply29 Jan 2025, 07:32
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team