FJ
Francois J

1 reviews | Active since May 2020

26 May 2020, 16:29

Vodacom Absolute Pathetic Service

I had a contract twice with Vodacom many years back. No issues whatsoever. When my contract ended, I kept my number as a prepaid number. Now I want to take out a contract with Vodacom again, and it is an endless nightmare. I am battling for over two months now to get a contract, but every time something is an issue. Firstly my name is still on their system, and this is somehow making it impossible to get a contract. The issue was that I apparently do not qualify for a R699 deal as my credit score is not good enough. I asked do they not check first? I have a bond, vehicle payment, insurance, medical and retirement which I have not missed even once. They cannot answer me on this.

The people I talk to are so damn clueless, I have no idea where Vodacom found these *********** fools. Nobody can help me, they simply just don't care.

I have given up with these people. Their service is absolute **** and I do not recommend them at all.

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Replies (1)
Vodacom
Vodacom's reply27 May 2020, 08:40
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team