VODACOM - ABSOLUTE DISAPPOINTMENT

In July, I upgraded my contract, however I was unhappy with the device and the courier arranged collection 3 days later. It is almost 4 months, Vodacom, apparently did not receive the device which is no problem of mine whatsoever, However, I have been paying towards a contract that is not in use. I have called Vodacom a few times, but their level of service has downgraded and I have not yet received a positive response.

Absolutely disappointed.