Vodacom Absolute Circus Service - Euphonious

Currently on a call for 42 mins of which 37 mins was spent in and out of hold. i was pushed from person to person with everyone running around like chickens with their heads cut off. after all that the manager says he will call me after constantly muting the call while i was speaking to him, he then buzzes me and allows know to just register an attempt to call me cause as soon as i answered he dropped the call.the Manager, Lungisani & Cashious all failed to assist me. i was never told my contract would turn into month 2 month after my 24 month cycle lapsed. not at point of sale, not when i queried it last year or in January when u made error in my billing. i also confirmed with your insurance who said it will automatically cancel and so will my insurance. reactivation will be ion request. Lungisani said he will send me something as well as escalate my billing query. now Cashious is contradicting what was said by Lungisani. the manager has no clue what is going on and ran away from the query. why am i being billed? i didn't ask for contract to continue nor was i previously told of such or even when i signed up.its unprofessional and *********. service from Call Centre is disgusting ***. and his promise to call was not kept. ref: Lungisani - ***, Cashious - *** - 24/02/2020 - 11: 40 am -- 42 mins.