Vodacom above the law?

During Desember 2019 I wrote a review regarding Vodacom that blacklisted me in 2003. In my review I stated that I would post my email regarding this on facebook and every available social network. Their team were very quick to respond here on my review making promises that they would contact me soon, like always nothing came from it. I kept on emailing vodacom and was send 4 emergency email adresses I had to email, wich I did,but I got a automated response two of their employees stated they were on leave one till 4 January 2020 and the other tke 14 th January 2020 and I was told to email *** by a Vinnie Santu whom I was sepouse to email at one of there emergency emails but she was on leave. On the 8 th of January 2020 I recieved a email from vodacom saying that the acount I was blacklisted for has been closed seeing that the retention period has lapsed and that the relevant bureau's has been advised to remove it from my name. The law says 1 2 and the longest I could find 7 years is the period something can stay on you credit rating . 17 going 18 years is Vodacom above the law? Or do they just dont care about their customers? After my post on fb I was shocked to the amount of complaints of customers were money still gets taken out of their account even after their contracts has expired and they told vodacom they dont want a new contractI have about 60 people on facebook and the complaints just keeps on getting posted. We'll I have been informed that after vodacom email promising that they will remove me from the blacklist Im still there so ones again is Vodacom above the law?