KM
Keith M

1 reviews | Active since Apr 2026

15 May 2026, 15:03

Vodacom about to ***** my money - no shame

Horrible service. No action taken on my instruction to cancel my insurance. I requested a cancelation of the insurance I have on my phone on 9 April 2026 but insurance is still reflecting on my June statement. They intentionally keep you waiting on the phone so that you can give up. Low class strategy which is as low as their service standards.

0
Replies (1)
Vodacom
Vodacom's reply16 May 2026, 08:28
Official
 
Dear Customer,

Thank you for bringing your complaint to our attention.

Please be advised that a consultant will be in touch with you shortly to assist with your query.

⚠️ Important Notice: Beware of phishing ****s. Vodacom will never contact you via WhatsApp to request your personal information.

Kind regards, 
Vodacom Consumer Website Team