Vodacom ability to rob customers & lying about resolving issues

<p>I subesequently downgraded my contract because of the cost of the contract - they did not process my request initially- and this was delayed - with no response or reason or remunineration.</p> <p> </p> <p>This took 2 months to resolve - with the r eason being that it was Vodacoms 'systems' that was not working and could not process downgrades - how is this my problem?</p> <p> </p> <p>Secondly - i Called Vodacom on the 25th of June to confirm how much data I had as the APP said i had none. The lady on the line confirmed that I have approximately 2.5 gigs of data and that I am fine. She also confirmed that the APP is faulty. I double checked her feedback by checking *111# - I had sufficient data.</p> <p> </p> <p>I called on the 3rd of July ( ref:1/ ********** ********** ) - and spoke to George who could not help me. AT ALL. My billing came to R 1300 and I didnt understand why. How do I pay more for my monthly billing WITH A DOWNGRADED contract. Turns out - you lovely people at Vodacom charged me out of bundle rates. Conveniently *****ING my money and leaving me with useless people that kept going back and forward.</p> <p> </p> <p>I called again on the 4th of July ( 26 44 64093) and Spoke to Natasha and asked her WHY VODACOM DEDUCTED R 1508.38 - a WHOLE NEW amount. R 563.38 over the amount. </p> <p>She also confirmed that my previous call ( ref:1/ ********** ********** ) was seen as RESOLVED in the system and hence i didnt receive any sms's about the escalation of my query.</p> <p> </p> <p>I then Reviewed my June Statement - H6-415HT - where the amount came to R 1839.39 - Your technician said it was R 2038 but you credited me R 530 - and she CONFIRMED on the call that it was due to Vodacoms mistake</p> <p> </p> <p>My July statement - H6-48XW6 shows out of bundle rates. Even though your call centre confirmed I had data. How does this work?</p> <p>So, in conclusion:</p> <p>1. You stole R 563.38 from me - your customer.</p> <p>2. You **** about resolving my call ( ref:1/ ********** ********** ) probably so that you guys look like you have SUPER turnaround time with issues</p> <p>3. You have ****** me of 2 months of downgrading my contract because your system didnt work.</p> <p> </p> <p>How do you function as an ethical company. I cannot wait for my contract to finish so that I can move to MTN or anyone that is at least a little bit more ethical.</p> <p> </p> <p>I wait for you response</p>