Vodacom.

I renewed my contract on the 31st July 2022 and got a Samsung A23 blue phone. Certainly not a fancy expensive phone. It stopped charging and went in for 'repair' on the 31st Aug 2022. I had the use if it and then it stopped charging again. Went in for another 'repair' for the second time on the 21st September 2022. This has all been through VODACOM REPAIRS MOSSELBAY. When I phoned them a weekend later I was told by Benson that the phone had gone to Joburg. I phoned again after another week of hearing nothing. Then I was told that the phone was still there with them in Mosselbay vodacom. They **** to me. I then received a phone call on Monday 17 October saying that I will be getting a new phone... I went into the same store on the Friday 21st Oct now a whole month later. To be told there was no phone and then the store manager, Sandra was not there and nobody to help me. They, Vodacom have had this phone for a longer time that I have had the use of. For which I am also paying. I have asked for help on fb on the Vodacom page. Only to be told to phone the repairs. I did receive a call from a Olivia to say they would look into it....I am still waiting... I do not want this repaired phone....who knows where it is and who has been using it. I have requested a new phone.... I don't think that is unreasonable. Seriously Vodacom.... then I was told that Porsha would be phoning me... she didn't. I phoned oneday at ten to four and was told that she had gone home. Now I have someone else to talk to.... who also has not phoned me. I rely on my phone as I am a disabled person in a wheelchair.... what do I have to do to get a phone. Who will help me....