Vodacom ****

I would like to raise a complaint about vodacom. This is the 2nd time this is happening however because i always trust the agent this had happened to me again. Some of the sales people at vodacom lie to us as customers. I recently received a call from an agent that went through my profile and indicated that vodacom is reviewing customer deals or contracts. She further told me that Vodacom wants to give me discount on my 2 contracts that i have with them. I then asked what is the catch because i had gone through an experience and later realised that they migrated me, she promised to say there is no catch but it is just a discount.

When i went through my statement for the next i learnt that i will be paying round about R400 rands more. I immediately called vodacom to enquire and the agent told me that i have been migrated. I ma livid to say the least because this was done without my knowledge. The agent assisted by putting me back on my old contract however i received an sms from vodacom stating that they will debit the new amount. The agent logged a dispute but no one has called me to let me know what is happening.

I need vodacom to account and stop ****ming its customers and ensure they refund me the difference of what they are going to debit.

Your assistance will be appreciated.