DP
D P

1 reviews | Active since Apr 2021

25 Aug 2021, 17:16

Vodacom

Here I am again...... One week later and no resolution in sight. My last post got a reply that i would be contacted.... NO SUCH COMMUNICATION.

Still have an upgrade against the wrong cell number under ONE CONTRACT.

The only calls received from VODACOM have been to upgrade the number THAT SHOULD HAVE BEEN UPGRADED IN THE FIRST PLACE.

Got a call from VODACOM last weeK THURSDAY when I started my rant to say that they would collect the upgraded phone to sort out?Has not happened yet. I now have a phone that is still registered against the wrong cell number that I packaged to go back to VODACOM and have spent close to R 700 on accessories for that particular phone and there really is no resolution in sight? ( MY PROBLEM THAT WAS ESCALATED *** is supposedly now resolved?????

I rest my case

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Replies (1)
Vodacom
Vodacom's reply26 Aug 2021, 07:11
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team