VODACOM ******!!!!!

Vodacom has blacklisted me after I had told them I will not continue paying for a dead “brand new”laptop that only worked for less than a month if they will not be replacing it.

Jan 2022 I bought an HP i7 laptop via Vodacom online. A month later I encountered a problem and called the customer service *** to report the issue. The consultant told me the 7 days period had lapsed and there is no other help she will give.

2 weeks or so after same problem again and I called the number the consultant referred me to Platinum warranty to get the laptop fixed and my issue was how can I be getting the laptop fixed instead of being issued with a new one as it clearly is a factory fault.

To this day my laptop was never fixed nor replaced and vodacom has been giving me a runaround about replacing the laptop. I was not being told my sales person will call me back or they were not able to assist.

Daniel Booth on the 24/06/2022, the only consultant who tried to get this issue resolved and finally registered a note on their system. He escalated the matter.

Thembeka Mathontsi called me back and she couldn’t assist referred me to Precious ****oana who also promised to revert back because my sales person needs arrange collection.

In October again I called and spoke to Shana and I’m still waiting on their callback. Instead they’re sending me letters of demand and not collecting their faulty device

I need this issue resolved