VODACOM

Vodacom renews contracts without permission I POSTED THIS ON 15 NOVEMBER 2023. I was contacted telephonically by a Vodacom consultant to say the matter was resolved. It's now 2024, and I received a letter from MBD collectors demanding payment, saying I owe them. Vodacom is really manipulating the system, saying a person is owing, yet I didn't even owe them the first time around when they said I did.

Vodacom renews contracts without permission My modem contract was renewed by a third party contracted by Vodacom. I complained to Vodacom multiple times for renewing my contract. I was told that Vodacom can't help; I must call the company that renewed the contract. I explained that my contract was with Vodacom I never contacted that company, so why is Vodacom the company with whom I have a contract, not able to assist because I don't know the company? They said Vodacom contracted the company. I asked Vodacom to please contact the company because they are very unprofessional. I asked them to listen to recordings because I didn't renew my contract. The call center agents would say they would get back to me, but no one did. Now I have been taken to VVM Van de Venter and Mojapelo debt collectors. I received an email from them. I called to find out what was happening, and she got irritated. I asked her to speak slower and explain in detail. I don't know what happened, but the phone call was cut. She did not call back. I don't understand why Vodacom took me to the debt collectors, but when I called them, I was told they couldn't help me because they didn't renew the contract. It was another company. I started speaking to people to find out if they might have some experience. It has happened to a lot of people. I can't believe a big company like Vodacom is doing this to us.