Vodacom

I did an upgrade on vodacom online ...it was a data Sim and I upgraded it to a laptop and router combo ...More than a month goes by no delivery I called them ...They said we are awaiting delivery from Huawei and we will send you the products ordered as per the agreement... 2 weeks down the line I do a follow up call only to be told by the call center agents my order was canceled by the customer then I proceed to ask which customer because I have never done any cancelations...I never got an answer only referred back to Vodacom online ...im so frustrated 😠 😡 I have outstanding school work and vodacom just does that ....The standard of vodacom has dropped they are a **** now...Who canceled my order for me ? Why do they say it's me when it's not ...R our accounts safe in their hands since everyone can just do as they please in them