Vodacom

i am totally disgusted with the service that I have received from Vodacom in Alberton City, also with Vodacom customer service and Vodacom insurance. I upgraded my cellphone and my daughter's cell phone on the 24th March in Alberton City. A consultant by the name of PK assisted us. Needless to say, it was a disaster. He added insurance onto my daughters contract which we didn't want. When I received my statement for the 1st April and saw the insurance on the account I contacted PK to have it removed. Initially he told me it was not his duty to hae the insurance removed, I must contact Vodacom Insurance, he was not helpful at all. i told him that he made the mistake and he will correct it. It took over 2 weeks to get it removed after numerous emails backwards and forwards. It was finally removed on the 17th April, but I was still billed for the insurance. I did not make payment for the insurance at the end of April as I was told it had been removed. I received a recorded message from Vodacom accounts this morning to say that if i do not pay that R325.00, the line will be suspended...... I then came to find out on the 1st May that an add on product of 15GB on my daughter's contract had been removed. I went to Vodacom Alberton City on Tuesday the 2nd May to query this. I was told that a service call/ query had been done on that and was told that the turnaround time is 24hrs. Needless to say we are not sitting on the 5th May and nothing has been resolved. I am still waiting for a response from Vodacom. It is disgusting that such a big Company treat clients the way they have treated me. I will be going to another Vodacom tomorrow to see if this can be resolved. I regret renewing my contract with Vodacom, they certainly don' care about their customers. What has happened to customer service in this country. I will never recommend Vodacom to anyone and will never upgrade with them again. Let's see fi this can be resolved tomorrow.