HT
Heidi T
1 reviews | Active since Jul 2022
13 Aug 2022, 00:21
VODACOM
4 Cell phone contracts were changed from your CALL CENTRE on 21 July at 17h16 - when ONLY 2 were authorised telephonically to be changed AND PLEASE NOTE THAT ALL CALLS ARE RECORDED!!! This is unacceptable!!!
Spend more than 4 hours since then on the phone with your call centre and several emails to find out how these changes were made??? The level of service and attitude from ALL the call centre people and team managers are not only shocking, BUT UNACCEPTABLE!!!
People rather go to a VODACOM store instead of answering your phone when a VODACOM CALL CENTRE AGENT phones and offer you any deals!!!!! Changes that are discussed and done telephonically ARE NOT the same!!!!
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Vodacom's replyOfficial
13 Aug 2022, 13:40 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply13 Aug 2022, 13:40
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
HT
Heidi T's updateReviewer Update
31 Aug 2022, 20:12Please provide the CONTACT NUMBER and ALSO the email address that this FEEDBACK on the investigation was sent to. ALSO the DATE & TIME of this call and the date of the email!!! As I DID NOT RECEIVE a call or email!!!
As previously STATED - I have made notes of all the calls made to VODACOM, the names of your call centre agents and the time of these calls!!!! AS WELL AS THE DURATION OF each call!!
AGAIN!!!! the extremely poor service and bad attitude from your call centre agents are unacceptable, especiall for such a large entity as VODACOM!!!!
As previously STATED - I have made notes of all the calls made to VODACOM, the names of your call centre agents and the time of these calls!!!! AS WELL AS THE DURATION OF each call!!
AGAIN!!!! the extremely poor service and bad attitude from your call centre agents are unacceptable, especiall for such a large entity as VODACOM!!!!
HT
Heidi T's update31 Aug 2022, 20:12
Reviewer Update
Please provide the CONTACT NUMBER and ALSO the email address that this FEEDBACK on the investigation was sent to. ALSO the DATE & TIME of this call and the date of the email!!! As I DID NOT RECEIVE a call or email!!!
As previously STATED - I have made notes of all the calls made to VODACOM, the names of your call centre agents and the time of these calls!!!! AS WELL AS THE DURATION OF each call!!
AGAIN!!!! the extremely poor service and bad attitude from your call centre agents are unacceptable, especiall for such a large entity as VODACOM!!!!
As previously STATED - I have made notes of all the calls made to VODACOM, the names of your call centre agents and the time of these calls!!!! AS WELL AS THE DURATION OF each call!!
AGAIN!!!! the extremely poor service and bad attitude from your call centre agents are unacceptable, especiall for such a large entity as VODACOM!!!!