Vodacom *****

I have an ongoing case with vodacom which they fail to resolve, I'm suspecting that vodacom sales people are behind this *****ulent activities, and they are covering each other, an account was opened under my ID obviously, someone approved this without verifying all details and vodacom is not solving this, I'm not the first person complaining about this. So here my story, I have reported this issue a long time ago to vodacom ***** team, and two weeks back they called me and tell me that this ha been resolved, I then asked about updating my credit profile because it is also affected, they told me they will update it, surprisingly, I have received an email demanding me to pay that issue they claimed it was resolved and worse part, this was escalated to the third party, I'm tired of explaining my story to vodacom. I DO NOT OWE YOU ANYTHING,. Vodacom is ****ing people.