CB
Christa B
1 reviews | Active since Nov 2013
01 Jun 2021, 17:37
Vodacom
On renewal of contract on 23 November 2020 I've discovered a 2nd number linked to my account. I've asked on the day to cancel the number. On 5 March 2021 I've contacted Vodacom and was informed the number is not canceled. Once again instruction to cancel was given. On 29 April 2021 I've followed up and the number was still not cancelled. Today 1 June 2021 I've tried several times to contact *** without success. I'm really disappointed in Vodacom. I've been paying a 2nd number for years. Urgent response from vodacom will be appreciated.
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Vodacom's replyOfficial
02 Jun 2021, 07:23Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply02 Jun 2021, 07:23
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team