KT
Kgotatso T

1 reviews | Active since Dec 2023

02 Jan 2024, 15:44

Vodacom

Vodacom. In 2021 I took a cellphone contract with them. It was an agreement of 24 months. When I called them to confirm that I am done paying my cellphone contract they told me it is a 30 month contract. They kept promising to call me back with the phone call agreement which states that I agreed to a 30month service, but they never got back to me. According to them I must pay till end of february but it is not 30 month calculating from october 2021 till 2024 february. They say my contract lapse in 2024 July but still it is not the 30months. My problem is they keep deducting money from my account.

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Replies (1)
Vodacom
Vodacom's reply03 Jan 2024, 07:50
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via WhatsApp to request your personal details.

Regards,

Vodacom Consumer Website Team