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Craig S

1 reviews | Active since Mar 2013

13 Jul 2020, 11:25

Vodacom

This is further to issues I had in 2019 July, August and September

Since May 2020 I have not received my 5GB of data as agreed in 2019.

I logged a call Ref ***

My first call was to Kuli 10:46 13/07/2020 He was abrupt and I politely asked to be transferred which was done. Kuli would not provide a reference or sirname and insisted I use the time and date. I could hear he wanted to argue and I was not in the mood to play.

My second call Christopher 10:50 13/07/2020 Helpful and professional and I received a reference number - thank you Christopher advised that I would hear back from Vodacom in 7-14 business days, which I found unacceptable as I have paid my account on time for the last 20 years and I am not been given what I have purchased. June no Data 5GB July no Data 5GB

Please Vodacom fix this before it drags on for months as it did in 2019

0
Replies (5)
Vodacom
Vodacom's reply13 Jul 2020, 11:46
Official
Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team 
CS
Craig S's update17 Jul 2020, 12:15
Reviewer Update
So after I received the above response from Vodacom, ans I received an SMS soon after.

My response was elevated and 1 min after closed, they will say they called.

See proof below the call was closed 1 minute after been escalated!
image.png 164.29 KB
The inconvenience you are putting me through over and over again is unacceptable, please assist me!


CS
Craig S's update05 Aug 2020, 11:10
Reviewer Update
Dear Vodacom as per my previous and previous Hello Peter posts no one has contacted me.
My call has been closed as resolved. Really by who and why as it is not resolved.
It was escalated and within one minute of escalation it was resolved. WOW! You know Vodacom as well as I do that your process is managed by incompetence!

Vodacom managed by incompetence! Has a nice ring to it!

This is a problem is not resolved!

Please ASSIST

CS
Craig S's update05 Aug 2020, 11:32
Reviewer Update
image.png 63.4 KB
As you can see from the above the 5gb was inline with my contract period...or is there another catch here which I have not been advised of. Because my contract is now 3 years!

Dear Vodacom, surely the 5gb is all inline with my contract term which should have been over in February 2020. Why am I still paying it? My renewal is now February 2021, I took out a 24 month contract and have the emails to prove it. What is going on with your thieving company?

CS
Craig S's update12 Aug 2020, 15:37
Reviewer Update
Vodacom, why wont someone call me? You say you will but you never do.

Vodacom, you are ***********, an employee has made an error on my account and you covering. My next step is ICASA!

If my 5 gigs is expired
- Why has my contract not expired. (Because you added another year, why?)
- Why are you still charging me for the 5 gigs? (Because your staff are ***********!)

Once resolved by ICASA I will take this issue to court, you have caused me untold stress and imbaressment.



----- Forwarded message ----- From: "***" <***> To: "***" <***> Cc: Sent: Sat, 17 Feb 2018 at 13:05 Subject: null good day Craig here is the new deal we just spoke about Deal: SAMSUNG GALAXY S8 64GB ORCHID GREY + TOP DOG VOUCHER @ R799 PM (R300 Finance + R499 Sub) on uChoose Flexi 500 Added: 5GB for 24 months Added: Free Caller Line Identity for any queries call on *** and ask for Sibongile thanks
�This e-mail is sent on the Terms and Conditions that can be accessed by Clicking on this link https://webmail.vodacom.co.za/tc/default.html