HC
Hannes C
1 reviews | Active since Nov 2023
08 Nov 2024, 10:02
Vodacom *********
Vodacom is *********. I took a new contract on Home internet 100mbps. After attempting to sort it out, technical responded that only 30mbps is possible in my area. Vodacom coverage map and sales staff could not pick this up. On day 7 of new contract I wanted to cancel. Now they blocked my number, for 30 days, and I cannot get to the 135 contact center. Very "Clever" ********* way to bypass my 14 day period, to enable me to cancel my contract.
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Replies (4)
Vodacom's replyOfficial
08 Nov 2024, 10:57 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply08 Nov 2024, 10:57
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
HC
Hannes C's updateReviewer Update
14 Nov 2024, 09:00Good day Vodacom
You picked up the Router on Tuesday. Can you send me proof that the contract has been cancelled. I surely hope that you are not going to charge me the monthly fee for I did not get what you promised.
You picked up the Router on Tuesday. Can you send me proof that the contract has been cancelled. I surely hope that you are not going to charge me the monthly fee for I did not get what you promised.
HC
Hannes C's update14 Nov 2024, 09:00
Reviewer Update
Good day Vodacom
You picked up the Router on Tuesday. Can you send me proof that the contract has been cancelled. I surely hope that you are not going to charge me the monthly fee for I did not get what you promised.
You picked up the Router on Tuesday. Can you send me proof that the contract has been cancelled. I surely hope that you are not going to charge me the monthly fee for I did not get what you promised.
HC
Hannes C's updateReviewer Update
18 Nov 2024, 10:17Thank you Vodacom. I am extremely impressed by the quick reaction and the way in which you resolved my problem. Hopefully you can learn from this and support and assist customers before they go to extreme measures.
HC
Hannes C's update18 Nov 2024, 10:17
Reviewer Update
Thank you Vodacom. I am extremely impressed by the quick reaction and the way in which you resolved my problem. Hopefully you can learn from this and support and assist customers before they go to extreme measures.
HC
Hannes C's updateReviewer Update
26 Nov 2024, 07:16Good morning Vodacom. What happened now? Why is there R311 on my bill again. You could not provide service as promised, but you want to charge me proportionally?
Hannes
Hannes
HC
Hannes C's update26 Nov 2024, 07:16
Reviewer Update
Good morning Vodacom. What happened now? Why is there R311 on my bill again. You could not provide service as promised, but you want to charge me proportionally?
Hannes
Hannes