K(L
Kathleen (Kathy) Lawrence

1 reviews | Active since Mar 2021

29 Sept 2022, 10:08

Vodacom

I signed a new contract on 21st September 2022 with Vodacom 4U in Clearwater on a refurbished Iphone. The battery needed charging twice daily. I took my phone my phone back to the store on Sunday the 25th. They refused to cancel my contract and took the phone in for repairs. I was told if they cannot repair the phone or if it is still faulty after 7 days after receiving the phone back I can cancel my contact. I spoke to the consumer council on Monday and was told I have the right to cancel my contract within the 7 days of purchase. On Tuesday the 27th September I went back to the store and asked that they cancel the contract. They refused and said their terms and conditions are above that of the consumer council. I was promised that the manageress would contact me. Well I am still waiting. Disgusting service and *********** of clients.

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Replies (1)
Vodacom
Vodacom's reply29 Sept 2022, 12:05
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team