MT
Mandla T
1 reviews | Active since May 2020
07 Apr 2024, 15:26
Vodacom *****
I have been struggling with Vodacom *****,They(Vodacom) opened accounts and contacts using my names and ID *****ulently.
I wrote and sent affidavits to Vodacom disputes office but they are not prepared to help me,they don't report back on their investigations,they continue to bill me on accounts that I know nothing about.I called their call centres many times, nobody has been able to help me.
Regards Mandla
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Replies (2)
Vodacom's replyOfficial
07 Apr 2024, 22:31 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply07 Apr 2024, 22:31
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
MT
Mandla T's updateReviewer Update
07 Apr 2024, 22:39I have spoken to over ten consultants,all of them say the same thing,their systems are limited.They have been able to tel me where exactly the accounts were taken,and devices were taken but they can't help me,they just note it in their systems and nothing happens after.I have been able to show them and convince your consultants that the accounts are *****ulent,they just can't help,some of them admitted that your systems make it defficult to help me as a customer.Plz go listen to all the phone call recordings before irritating with your phonecall,read affidavits and documents I have sent to you.
MT
Mandla T's update07 Apr 2024, 22:39
Reviewer Update
I have spoken to over ten consultants,all of them say the same thing,their systems are limited.They have been able to tel me where exactly the accounts were taken,and devices were taken but they can't help me,they just note it in their systems and nothing happens after.I have been able to show them and convince your consultants that the accounts are *****ulent,they just can't help,some of them admitted that your systems make it defficult to help me as a customer.Plz go listen to all the phone call recordings before irritating with your phonecall,read affidavits and documents I have sent to you.