*********** Vodacom

Hallo Peter This is only my second time I am using Hello Peter and this time is the famous Vodacom again. I took out a funeral cover years ago (think 2020) at Vodacom but cancelled it. April this year I saw on my account they are still deducting R95 for the cover. I ask them to cancel it but like we know Vodacom you can’t cancel a contract with them, they just make it impossible or they take forever and you will pay (although your 24 months are finished. On the 25 August 2023 I called the funeral cover department again and they informed me the cover has lapse in 2021 already. Policy number VAS***. I even wrote a letter to their CEO (customer care are useless) and received a mail from Xoliswa Matele Executive Client Liaison Office CEO's office yet it was not cancelled in April. I will bet that from 2021 till now that I realize its still been deducted ( will learn me to study my invoices) I won’t see that money. In August 2023 they give me R400 credit after I talk to Xoliswa Matele Executive Client Liaison Office of the CEO's (you can only talk to him by mail) my invoice for October indicates the funeral cover is again included. Still not cancelled. We always argue with the employees at customer care who is answering the phone, maybe they must allow us to call the CEO and give him a piece of our minds. It seems I will pay that money till after my death. I wish it was so easy to cancel you contracts as it is to take them out at VODACOM Subject: EC-1LYK-2094XZ Regards

W H Taylor