Vodacom

While we are going through a global pandemic, I feel it is necessary to share my experience with Vodacom. Unfortunately, due to this pandemic, I haven't been able to keep to my commitments regarding debit orders. So, after I paid the outstanding amount on my Vodacom account, it took them four days to reinstate my account and open the line again. While this might seem petty, I had to phone them many many times, provide security details that I have never had to before, and dealt with many rude call centre agents. The process was tedious and frustrating to say the least. I gnuinely hope that in the future, Vodacom will review their processes and train their staff to be more friendly. I do understand that these are hard times for everyone, but it isn't necessary to be so rude.