mM
mandilkhe M
1 reviews | Active since Apr 2015
10 Jul 2023, 16:36
Vodacom *******!!
I took out a contract with Vodacom for a Lenovo Tablet in May. On 7th June I took it in for repairs they said it would take 14days. Over a month later I call and they say the phone is ready. I go to the Vodashop they switch it on. The phone is still having the EXACT same problem I sent it in for!!! So Vodacom says they need to book it in AGAIN! Meanwhile they are still deducting like clockwork from my account. How is that fair? I don't have any contact with Lenovo I am paying Vodacom so now they are making it my problem that they sold me a s**** of a device
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Replies (3)
Vodacom's replyOfficial
11 Jul 2023, 07:33 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply11 Jul 2023, 07:33
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
20 Jul 2023, 09:26Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Kindly be advised that we were not able to make contact with you however responded via email. Regards Consumer Website Team
Best regards,
Vodacom's reply20 Jul 2023, 09:26
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Kindly be advised that we were not able to make contact with you however responded via email. Regards Consumer Website Team
Best regards,
mM
mandilkhe M's updateReviewer Update
20 Jul 2023, 09:42I have not received any missed call from Vodacom. I have however rep**** to the email sent
mM
mandilkhe M's update20 Jul 2023, 09:42
Reviewer Update
I have not received any missed call from Vodacom. I have however rep**** to the email sent