Vodacom *****

Iam very disappointed at the service being offered at the cellphone store vodacom September a debit order went through out of my account which is more that what I normally pay ,I went to the store to do a query the told me I did an upgrade and I did not do any upgrade ,I was told that the upgrade included 2 iphones and a sumsung S23 i told the agent at the store to stop everything because those sim card that were used are for kids tablet which is when the invisitigation started they told me to do an affividate first sign 10 times and I should provide my Id book it will sent to the relevant department for further invisitigation which happened it took ne three months for the refund to be done on top of the the through the refund the store and the manager couldn't help each and every time when I go the at the store Benoni lakeside vodacom they will give me a number to call as they couldn't attend the query at that point my credit score on bureau it been dented because it says am on arrears with vodacom of the amount of R3147 .

January kept on making call to the relevant department as the store couldn't assist finally the refund has been done how ever consultant whos was assisting did not close the account or cancel the contract

Kept on doing calls until they told me and told me it's been canceled than it's in January February am being told the account its not been closed agent did not closed the account I need to pay an amount about R700 I did pay that money cause I was very tired going up bcz my credit score is being dented because of the arrers updating monthbto month and know and I was told is closed now yet again account its closed they still say to me am owing them R360 which is paid dated 11april 2024

I am not happy with the service and the pillar to post that has happened and also why is difficult to cancel the contract because am being de*****ed on the amounts that are paid why am I being billed because at the first place ***** has taken place on top of that sim card are not available for the service to be utilized as they are part of invisitigation.

Those sim card are being stopped because of ***** case if they were back in service as they say how do i owe them even after invisitigation clearly these shows that the department did not do their job and after invisitigation been done why they back in service cause I told the consultant to stop them and they were able to see on the system I'd book differs and the id that was used during *****.

I would like to be refunded my money that I paid for the sim card that are not in service since from the time of ***** as I stated to cancel the contract because the perpetrators were using the sim card and they did swim swap and at that point the sim card that my kids have were not in service and they were able to pick it up on the system that situation. How ever the I someone some department who's not doing there job right iv been billed every month for something which I stated that after invisitigation please cancel the contract

Iam very frustrated its Been 8 months dealing with vodacom being sent pillar to post on the phone as branches they are not able to assit me

Would like to be assisted with the matter

Milton mhlanga