NM
Nicole M

1 reviews | Active since Aug 2024

14 Aug 2024, 17:16

Vodacom

Vodacom is the worst company I've ever had to deal with I even want to cancel my contract , I am forever calling to complain because if it's not the ridiculous amounts that I have to pay every single month , then they charge me for paying my bill a day early so they basically charge me for not having money in my account meaning if i did they would've taken twice the money ok 🙄, also I called them around 8/9 pm on the 4th of July and asked them to close the open line service for me since they keep on charging me for it whereas I don't even use that nonsense out of data service oh guess what ? , that lady told me that she's closed and she's migrating me to the top up service , where I'll be able to load airtime please tell me why I only found out a month later via a marketing call that I'm still on an open line service and I know for sure that they are going to charge me again for this month because I called again in the beginning of this month they told me they can't close it immediately because it will charge me for migration I guess so it will start on the 1 sep 2024 ( the prepaid service) I am ****ed because vodacom is a **** company and I would never ever ever recommend it to anyone .

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Replies (1)
Vodacom
Vodacom's reply15 Aug 2024, 07:56
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team