dP
danny P

1 reviews | Active since Jan 2014

19 Feb 2024, 10:20

Vodacom.... a ZERO in EVERY REGARD... But they don't forget to take their debit order....

With Ref numbers: EC-1TFU-31DUMD ***

It is 19 days now.....

For 8 months my new cell works 100% on Vodacom, from purchase, end May 2023 to 31 Jan 2024.....

1 Feb 2024... ***OL.... All i get is "Emergency calls only"

Was at the Vodacom Store in Greenacres on the 2nd Feb... The gent looked at my cell 2 seconds and said the cell is broken, sent me off to the Samsung agents "TT3" in walmer....

TT3, charged me a service fee to stick my girlfriends MTN sim card in and presto... cell works 100%... stick in a CellC sim... and it works... stick in my Vodacom SIM... doesnt work..

Go to Vodacom Baywest, do a SIM reset... no luck, pay R63 for a SIM swop... no luck...

Eventaully email VSPblacklisting... they say nothing wrong on their side....

few days later... stick in my SIM and.... ohh, Vodacom is working... sort off... DATA = OK, Outgoing Calls = OK.... but no INCOMMING calls... go straight to voice....

Go to the Vodacom store on Saturday the 17th... the lady there... fiddles on her PC... and... BACK TO "Emergency Calls only"...

SHE MADE IT WORSE.....

NOW I AM BACK AT ***OL....

Im on the line now with Vodacom 135.... for the last hour.... and

THE LADY IS DOING THE SAME ***OL THE OTHERS HAVE BEEN DOING THE LAST 19 DAYS

ARE YOU ALL ****ING STUPID!

0
Replies (3)
Vodacom
Vodacom's reply19 Feb 2024, 12:02
Official
Dear Customer,
 
Thank you for making us aware of your complaint.
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
 
***Please note*** Beware of phishing ****s.
 
Vodacom will not contact you via Whatsapp to request your personal details
 
Regards,
 
Vodacom Consumer Website Team 
dP
danny P's update19 Feb 2024, 13:19
Reviewer Update
Hi VODACOM

thanks for the "automated reply"

its been 19 days, I've spoken to so many of you "talk to the experts" guys....

I am waiting to hear your "next magic"....
dP
danny P's update23 Feb 2024, 11:46
Reviewer Update
23 days.... and NO help from Vodacom....