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burkie M

1 reviews | Active since Jan 2017

03 Jan 2017, 14:00

Vodacom, a Zero for service!

<p>No service!</p> <p>A basic service as advertised by Vodacom, SIM swapping, I am told can take up to’’ 7days’’ due to an error on their side.!? Unacceptable. How must one run a business with Vodacom as support? After being panned around by Kgarabo at help desk 1hour and 10 min later, still no joy. How cheeky to insist that customers rather go to a Vodacom shop’ making it their problem, as to avoid fixing errors at help desk!. Vodacom has no interest in service. Avoid at all cost!</p>

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Replies (2)
Vodacom
Vodacom's reply04 Jan 2017, 07:54
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Vodacom
Vodacom's reply12 Jan 2017, 14:22
Official

Good Day Mr Burkie Murray

Thank you for making us aware of your complaint.

We are sorry to hear of the circumstances under which your posting has reached us.

As per our discussion, I have been in contact with you and believe that your matter is now resolved.

I would like to take this opportunity to express our sincerest apologies for any inconvenience that you may have experienced.

Kind Regards
Kulsoem
Vodacom Escalations Support