SS
Sandra S
1 reviews | Active since May 2016
09 Feb 2021, 07:48
Vodacom - a very slow learner!
As a technologically advanced company active in the telecoms industry, Vodacom should have found a way to prevent ongoing marketing calls to customers who do not wish to receive them! Three months later and some 20 or 25 calls later, I have had to start blocking telephone numbers to avoid their marketing calls. Even a 3 year old child does not require so much repetition to get the point! Even threats of reporting to the regulator seem to have no impact (I suspect staff have not been sufficiently educated about the opt out effect).
Helpful (0)
Replies (2)0
Replies (2)Vodacom's replyOfficial
09 Feb 2021, 08:57 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply09 Feb 2021, 08:57
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
09 Feb 2021, 10:39Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Kindly be advised that your query has been escalated to the relevant parties to remove your number from the data base. This process can take within 2-3 working days.
Regards Consumer Website Team
Regards Consumer Website Team
Best regards,
Vodacom's reply09 Feb 2021, 10:39
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Kindly be advised that your query has been escalated to the relevant parties to remove your number from the data base. This process can take within 2-3 working days.
Regards Consumer Website Team
Regards Consumer Website Team
Best regards,
