Vodacom a third-rate company wrt customer service

It is always sad to see a company that once had a reputation for excellence in service reduced to a reputation of third rate customer satisfaction.

I use Vodacom Fibre. When I moved here, it was the only SP with fibre in my area. This was just over 4 years ago. Lots of teething problems but eventually the system was reasonably stable. One of the things that made this managable was the My Vodacom mobile app .. not good, by any manner, but is gave feedback; you could report errors and draw SOME stats about usage.

In their great wisdom, Vodacom s****ped this app, and tried to move to a full-blown e-commerce app. With adverti*****ts. I CANNOT link my fiber to this app .. Vodacom has no usable mobile coverage at my home, and, unless my damn phone is on Vodacom, it treats me as a guest. So it has NO functionality I can use. The call centre (9 months ago) said "Ok, they are still working on it". At this rate, it should be ready sometime next century.

So .. today there is an area-wide outage. The call centre is backed up. I go into the Vodacom shop. The tell me what I already know .. Vodacom is down. No idea when it will be fixed. No feedback on my cell .. the system only gives feedback to those whe complain loudly.

Thank god, my contract expires in a couple of months. Cancelling. There is now another fiber provider in my area, an I just hope they are better. The reports from users in the area are promising.

Very sad.

R